Ali, do something about iMile!!! They stolen my parcels!!!!

So, around the 18th, iMile CLAIMED to have been unable to deliver my parcels at 6:45pm, despite the business i have for delivery being open until 8pm 7 days a week. I myself have no courier access to my accommodation.I contacted them immediately, next day they called and claimed i would receive it in 48 hours. That was over 1 week ago. The tracking is stuck on endless near daily look of "assigning deliver drvier" YUP, that's how they spell Driver...
They DO NOT respond ot my emails anymore, it is IMPOSSIBLE to get through to them on their online chat, i have been at position 45 int he queue for the last 2.5 hours....
Ali express continue to knock back refunds, claiming the item is waiting for me to be collected at the post office!!! It is not awaiting any collection, its awaiting delivery, a delivery that will never happen as it never leaves the delivery centre, id say its either lost or stolen, ali have done this 4 times!!!! I cannot obtain ANY further info than i already have. I suggest if you see this carrier DOCUMENT everything, chances of you receiving your order are very slim, they are scammer and should be removed from the platform.

So, around the 18th, iMile CLAIMED to have been unable to deliver my parcels at 6:45pm, despite the business i have for delivery being open until 8pm 7 days a week. I myself have no courier access to my accommodation.I contacted them immediately, next day they called and claimed i would receive it in 48 hours. That was over 1 week ago. The tracking is stuck on endless near daily look of "assigning deliver drvier" YUP, that's how they spell Driver...
They DO NOT respond ot my emails anymore, it is IMPOSSIBLE to get through to them on their online chat, i have been at position 45 int he queue for the last 2.5 hours....
Ali express continue to knock back refunds, claiming the item is waiting for me to be collected at the post office!!! It is not awaiting any collection, its awaiting delivery, a delivery that will never happen as it never leaves the delivery centre, id say its either lost or stolen, ali have done this 4 times!!!! I cannot obtain ANY further info than i already have. I suggest if you see this carrier DOCUMENT everything, chances of you receiving your order are very slim, they are scammer and should be removed from the platform.