Has anyone ever gotten a cash refund at Institchu? They stuffed up my suit.

I ordered two suits.

Pics here: https://imgur.com/a/vaz7Zxs

One is a navy and one is black. Exact same measurements but some how came out so different to each other and both have so many wrinkles. Even with the pants, one was tighter than the other?

They are currently undergoing the first round of alterations so I guess I'll see what it looks like after that.

I'm honestly just not hopeful given how many fixes they'll have to make.

Has anyone ever gotten a cash refund at Institchu? I don't want credit as I don't intend on going back.