Printer won’t extrude and won’t unload filament

Just got this guy 4 days ago and tried to print something using the cura slicer but had it in the wrong profile. The extrusion was bad and it was making a sound so I stopped it. Tried to print something else today and it just won’t extrude and I can’t get the filament out.

Just got this guy 4 days ago and tried to print something using the cura slicer but had it in the wrong profile. The extrusion was bad and it was making a sound so I stopped it. Tried to print something else today and it just won’t extrude and I can’t get the filament out.