Beryl Bike pausing/locking issue

This a really random one but I hope somebody has had some experience with something like this before! I grabbed an electric Beryl bike this evening to get home, I stopped at the shops and attempted to pause my ride. I thought it had paused successfully and went into the shops came out to resume my ride and it was basically saying the ride wasn’t paused or anything tried to end my ride and couldn’t. I had pushed the lock down to pause the ride so I was basically stuck at this point! I have had to leave the bike at the docking station at the top of newhall street with the ride still running essentially. I am extremely frustrated as I can’t contact them directly at the moment and have left them a message with photos to show my issue. I just wondered if anybody had this kind of experience before?