Need help with unlocking extension with biometrics
I am working on getting bitwarden setup for my parents. Trying to set it up where they can unlock the browser extension with biometrics using the built in fingerprint reader on the laptop.. But having a little trouble. She is running Windows 11 on a laptop and Chrome browser. Extension version is 2025.1.2 and desktop app is 2025.1.3.
In the extension account security settings, the unlock with biometrics option is greyed out, can't select it. Says not available because it is not enabled for account in the desktop app. In the desktop app, I have selected the allow browser integration. Is there anything else that needs to be selected? Even after that option is selected and the desktop app is running, the unlock option is still greyed out in the extension.
The first screenshot is from extension and second one is from the desktop app.
UPDATE: Got this working. I didn't realize that Windows Hello needed to be setup first. I was expecting to go through a setup process through bitwarden.
This is not a big deal but seems kind of odd that have to have the desktop app open and unlocked to unlock the extension with biometrics. Is there a way to avoid this?