500+ order experience

I have been going to chipotle for the past 3 years the drastic decline in portions and freshness of the food is concerning. Just today I got my regular order and the burrito tasted stale and half the rice was as hard as a rock. This isn’t the first time this has happened to me. I love chipotle and the food which is why i’ve ate it for so long. Why is everything changing with chipotle half full ,bowls burritos only being 4 inches in length. Has anyone else experienced this??