Customer Service is Non Existent

I contacted customer service after realizing very few of my credits rolled over. I have been paying $80.00 a month for 5 months without being able to use my ClassPass due to life circumstances. The customer service chat bot finally connected me with a human chat bot who said she would issue me a one time credit of my unused points but that I would have to use them up in 2 days time as I can’t pause my account and use credits. When I went to type back in how this isn’t an option for me and how can we remedy the pause and being able to use credits…she was gone. Poof 💨 Have a Nice Day! (lol) Contacted them again today and got connected to another human chat bot who didn’t even try to remedy the situation. Just Poof 💨 Have a Nice Day! This is all around the most frustrating customer service I have ever experienced. Honestly considering posting a IG video and a TikTok video to my accounts with a large audience. Class Pass NEEDS TO DO BETTER! Otherwise it will be a CLASS ACTION soon against CLASS PASS!

IF CONSIDERING JOINING - DON’T WASTE YOUR MONEY!