Issues with neiman marcus?

I placed an order on NM. When I checked my email for confirmation I saw they listed my order as ‘Damaged’. I reached out to customer service and they assured me when my item arrives it will not be damaged. However I’m nervous. Has anyone experienced this?

I placed an order on NM. When I checked my email for confirmation I saw they listed my order as ‘Damaged’. I reached out to customer service and they assured me when my item arrives it will not be damaged. However I’m nervous. Has anyone experienced this?