I’m getting very annoyed by an issue I see happening to me with returns and I just found out Amzn has a class action lawsuit because of it

Three times this has happened-and this time I’m fuming.

I am bed ridden and my husband makes the returns for me - but I pack them. He double checks them. I had about 7 items to return and I always try to avoid the QR code (do not trust employees at UPS Store to do a job they are not paid to do).

Each item was in the box - but 5 weeks later I - of course - got an email stating 2 of the seven were not there and I will be charged back.

The last two times the missing items were very heavy and couldn’t have been missing. This time the items probably weigh less than a pound but add up to about 70 dollars.

I want to know why this is happening and why there are class action lawsuits for the very same issue in Washington-obviously it’s an issue.