Android transfers

I couldn’t find anything for SOP for this does anyone know what the legit rule is for doing android phone set ups & transfers being done at geek squad? For as long as I know we aren’t suppose to do them due to possible legal reasons and also most of them take over 2 hours and they never have an appointment because mobile just brings them over after they sell a phone. If anyone has any insight on this will be very helpful and possibly a link or resource page I can bring up in my store.