Gemini is the most terrible exchange I have ever used.

Seriously unbelievable. I know what's been going on with the Gemini Earn program, and certainly with FTX (though I've never personally used them), but I had an issue recently that may or not even be related.

I use Gemini to buy small sums of crypto from week to week, instant payment as it's from my debit card. No problems up until this point. All of a sudden, after trying to move a small amount of BTC to my wallet, they froze my account. I wrote in and created a ticket, went through the necessary verification steps, and a week later, they reached back out and told me I have to close my account, and they can't explain why.

GREAT. So now I'm fed up with Gemini, trying to sell my assets and withdraw, as they limited me to do. So now I try to withdraw, and I see they've disconnected my only working bank account! And they won't allow me to re-add for another unknown reason! I can't update or withdraw to cards, nor PayPal, and I can't manually add another account, and I don't have another account I can use to withdraw my funds automatically through Plaid. SO WHAT THE FUCK AM I SUPPOSED TO DO GEMINI? Nobody can explain anything to me, and the cs team is virtually non-existent! I have no idea if I've even done anything "wrong" here, and there's no way to even know.

I'm really suspicious at this point with everything else going on with Gemini. They seem to move in a really, really shady way, and it's gotten to the point that I'm almost certainly done with crypto exchanges in general. I will just purchase and send directly into a wallet from now on. It seems like nobody is to be trusted these days.

Gemini, you really should be ashamed of yourselves, on so many different levels.