kelley DA made a mistake?

i didnt realize this initially but turns out i wasn't offered DA to Kelley despite having a 4.0, 36 ACT, same HS all 4 years, and applying for a BSB major. i called the admissions office and they confirmed that they had all that on file for me. i emailed the office but they still haven't gotten back to me, but is there anyway i can still get automatic DA? or did i screw smth up