Background check never cleared. Solutions?

Hello everyone, I’m new to this sub so apologies if it has already been posted, but I didn’t see it anywhere. I completed my background check nearly 2 months ago and my account has yet to be approved. I’ve been contacting Instacart support daily, but all they do is “escalate” the issue which yields nothing. I have been reading a few posts from the sub and I was surprised to find that there’s other people in the exact same situation. Has anyone that experienced this been able to fix it? I’d also be interested to hear from those in the same situation and how long you’ve been waiting!