Financial Aid - Frustrated

I was admitted to NEU London Scholars with no financial aid initially.

However, a couple weeks later I was selected as a National Merit Finalist.

On the Northeastern website it says there is a competitive merit-based offer for NMFs, but this felt very vague. So, I decided to email the financial aid office asking if I would be able to get my updated financial aid offer, and only received an automated email reply offering a competitive merit-based offer. So, I emailed their national scholars email, and got the same automated reply. I have also called the financial office multiple times requesting further insight into how much this competitive award may be, and every time have been met with the same answer; that it will be competitive.

Does anyone have some tips on how I can get them to give me an actual number, who to contact, or how much I can expect? Cheers.