Don’t choose Mint unlimited plan if you use esim, they’ll waste your hotspot data without your permission.
I’ve been dealing with this for six months. Initially, I thought my inability to use mobile data outdoors—where many apps simply wouldn’t work—was caused by something like a firewall or phone setting. But whenever I used Wi-Fi, everything was fine. One day I realized my hotspot data was 0, even though I never turn on my hotspot. This issue has persisted for half a year, even after switching to new device.
I’ve called Mint countless times about this. They make me jump through meaningless hoops every time — I’ve wasted well over 100 hours on the phone with them. I even paid $15 for some sort of “tech service” line, but the so-called experts there didn’t even know about this issue. However, on Reddit, there are multiple posts from eSIM unlimited-plan users mentioning the exact same problem. It’s ridiculous that I can’t find a single technician at Mint who understands what’s happening more than I do.
What drives me mad is that every time they make me do “troubleshooting,” the call drops mid-process. Then, when I call back, I get a different agent and have to explain everything from the beginning again, repeating the same pointless steps. They promised me compensation, but each new agent acts as if it’s the first time they’re hearing about it, telling me they’ll “look into it,” then making me do the same troubleshooting again. Absolutely nothing ever changes.
Because I paid for a full year’s plan, I can’t simply cancel. I just want to switch to a different plan or move to another carrier, but Mint refuses to allow any such change. Don’t let this happen to you—if you’re thinking about Mint, especially if you own an Android phone, be aware they may burn through your hotspot data without your consent. And you cannot use mobile data as well after that.
Even silences discussions in the community, I try to tell other user don't use unlimited plan if they have esim. I just got the permant blocked in the Mint community. They are scammers.