Benefits restricted from the 17th

My benefits have all been restricted from the 17th and was promised that it would be sorted by the 24th me and my kids aren’t staying in the same place because I can’t even feed them I’m only out of hospital after a spine operation I’ve sent evidence in last week and have begged them in 100s of messages and now I’m being ignored I was told it was prioritised and I’m still waiting my house is sitting with no electric nothing and they don’t care that me and my kids need home together