People waiting on MOHELA to process SAVE-- we're stuck in processing forbearance

I've been waiting on my SAVE application to be processed through Mohela since late May. They placed me in a processing forbearance (that accrued interest) a few months ago and it was set to end today. I called them today, hoping to be placed into a general forbearance (that does not accrue interest) based on the following from the student aid website:

"As described below, servicers may place borrowers into a different forbearance category, known as processing forbearance, if the servicers need additional time to process those borrowers’ IDR applications. In contrast to the general forbearance for borrowers enrolled in SAVE (previously known as REPAYE), interest will accrue while a borrower is in processing forbearance. Additionally, time spent in processing forbearance (up to 60 days) is eligible for PSLF and IDR credit. Processing forbearance will last no longer than 60 days, at which point a borrower may be placed into general forbearance under the terms described for that status."

My customer service rep had not heard of this and had to speak with her supervisor. Initially, they pushed back and said they were "just doing processing forbearances," nothing interest-free. I asked them both to go to the website, so they definitely read this section while I was on the phone. They concluded that the federal government will have to determine what is interest-free and what types of forbearance people can be placed in, not them. They said they could not place me into any other kind of forbearance. I said that this section appears to be addressing loan servicers and what they were allowed to do, but they refused to put me in a general forbearance. So, I am back in the interest-accruing processing forbearance and still waiting on my SAVE application to be looked at.

I figured others were in this situation, so just wanted to save you the time of calling and share my experience. If anyone has advice on other steps to take, I'm open.