Wealthsimple deceived clients about chatting with agent !!!

Be aware everyone

THESE ARE THE ANSWER AFTER I REQUESTED AN AGENT

WS deceive clients that you chatting with an agent!!!

Look at this answer provided by them:

"I completely understand your frustration and that my previous response didn't meet your expectations. I sincerely apologize for the inadequate information. You're right to expect clear and prompt answers, especially when dealing with important matters like taxes and your RRSP. we are working towards resolving the issue."

or this one:

"I sincerely apologize for the delay once more. I can confirm that our team is still investigating this matter. We are currently experiencing a higher than average volume of requests. We apologize for any inconvenience caused."

or the last one:

"The team responsible for your case will be informed of this interaction, and I will ensure that they are updated accordingly."

These are chatbot answer 99.95%, no human..

What else is WS lying about?