B&BW Need To Fix Their Shipping Issues

I received my body care sale haul today and this is what it looked like when I opened it and how damaged the products are. I knew something was off when I saw it was in a type of box I had never gotten from them before and the label wasn’t readable. It had a bunch of packing paper on top and everything was in a tied up trash bag which also has never happened before. Of course all the tops were off so something leaked and ruined all the packaging. Why is their shipping such a nightmare!?!??