Scratches after two hours using it

Got my LC yesterday in the mail w/ the new stylus. I was busy most of the day so I couldn’t open it til late.

I used the stylus a handful of times last night, played around with it for maybe 2 hours. I thought I was being veryyy gentle but there were a few times I felt something catch like a small piece of grit under the stylus tip and would immediately stop.

Finally I did one last mark up while using the notebook feature and felt the grit/resistance skidding along my screen and looked on the screen closely and there’s like 5-6 light scratches scattered around. 😭

Customer service said to just be gentle/avoid applying to much pressure, but to contact them again if the issue keeps happening. Ordered a screen protector in the meantime and I’m not using the stylus til it’s put on.

So bummed out! 💔