The Warehouse Click and Collect is so dumb!

I ordered something two days ago for collection and rocked into the store this morning to pick it up - the lady at the counter was like "sorry it's not ready for collection".

I was like but it's just on the shelf right there (couple of rows over), I can just go and get it right now?

Poor lady said "yep but we can't apply it to your order or refund it until we tell you it's ready, then you need to come in, take the item and then hand it straight back to us so we can refund you".

The staff were lovely and could clearly see that this was dumb, TWH needs to sort out their systems and processes. I can click and collect order from mitre 10 and they'll have it ready in minutes...

I mainly feel sorry for the staff, working retail at Xmas is shit - it's extra shit if you have dumb processes in place.