Skip is now doing pooled orders for clients?

Order fairly regularly with Skip, we ordered tonight and noticed our driver heading the opposite direction of our location. Checking the status it stated the driver was delivering other orders, is this something new? We reached out to Skip customer service and was told this is normal and drivers are now doing pooled deliveries. Never saw this before, our order has now sat in the delivery drivers vehicle for close to 20 minutes and he has still not arrived. I can honestly say this will be the last time ordering as a client if this is the new normal for Skip