Cloudways hosting review?

I came across Cloudways while researching web hosting options for a project. It provides managed cloud hosting, which seems like it could lighten the technical workload compared to other hosting providers. From what I’ve read, Cloudways allows you to choose between platforms like DigitalOcean, AWS, and Google Cloud, while handling the infrastructure for you.

Has anyone here used Cloudways for their website or app? How beginner-friendly is the platform for someone without a lot of technical experience? I’m also curious about the performance and reliability of websites hosted with them.

How responsive and helpful is their customer support?