[HELP] Jelly Star kickstarted shipped and then retured to Germany, UPS never contacted me. Unihertz on vacation

Hello, guys.

Do you know any way to concact Unihertz about reshipping my phone? I backed them on kickstarter, and after not hearing from them for 1 and a half months, i decided to first register on Pledgebox. No updates on my shipping. Try to put the shipping code on UPS.

It had been attempted to be delivered only once in late August, then went back to dispatch office for 15 days. I never got a call, email, receipt, sms. Nothing.

Did you have an experience like this?